Privacy Policy

Last Updated: May 2025

Diwitech FZ-LLC ("Diwitech", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using our website or engaging our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly, such as your name, phone number, email address, and project details when you fill in an enquiry or contact form. We also collect non-personal data automatically — including IP address, browser type, pages visited, and referral URLs — through standard web analytics tools. We do not collect sensitive personal data (financial details, government IDs) through this website.

2. How We Use Your Information

Your information is used to respond to enquiries and quotation requests, to provide and improve our services, to send service-related communications you have requested, and to analyse site performance. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device. You can disable cookies through your browser settings; however, doing so may affect some website functionality. We use Google Analytics to understand aggregate site usage — this data is anonymised and not linked to any personally identifiable information.

4. Data Sharing & Disclosure

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services — for example, email delivery services or CRM tools. All such parties are contractually required to keep your information confidential. We may also disclose information when required by law or to protect the rights and safety of Diwitech or others.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected and to comply with legal obligations. Enquiry data is retained for up to two years unless you request earlier deletion. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate data, request deletion of your data, and withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure. Our website uses HTTPS encryption for all data transmission. While we take every reasonable precaution, no internet transmission is completely secure and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your data. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch with our team.